Conflict Resolution: Skill Builder Booklet - Ministry Specific Resource (PDF)
Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of a winner and a loser. However, conflict is a natural part of our lives: Individuals and groups within families, organisations, and nations have values, needs, feelings, and resources that differ from one another. These differences inevitably lead to conflict in families, groups, and whole societies.
This ministry-specific booklet takes the view that if it is handled properly, conflict can highlight problems that need to be rectified, lead to new ideas and behaviour, enhance communication and foster better long-term relationships.